Customer service - Make Do - 20 Sep 2013

4pm is the new 2pm

In a landmark move for the online greetings card industry, has today moved the goal posts and changed the cut off time for same day despatch for its personalised cards, from 2pm to 4pm.

Available across the UK, Moonpig customers now gain an extra 2 hours a day to create and order a personalised card for that special occasion.

In an industry where 2pm has been the established cut off time for the last 14 years, this is an innovative move which will surely see a change in the sector.

Since Moonpig pioneered the online personalised greeting card service in 2000, it continues to lead the way and is now challenging the traditional norms by introducing its 4pm same day despatch cut off.

4pm is the new 2pm smallMoonpig Commercial Director Sophie Dummer said: “We are proud to not only challenge ourselves, but also challenge the norm of the industry, and be the first business in our sector to offer this extended cut off.”

Technological advances and increasingly efficient printing methodology in Moonpig’s production facility, have been paramount in making this change possible and enabling Moonpig to further enhance its customers’ experience.

On a mission to continually surprise and delight consumers, the greetings card e-tailer listened to its customers and has succeeded in further improving its commitment to providing first class service.

Sophie also said: “Giving our customers the best possible experience and service is central to everything we do. We know how precious time is to our customers, so we are particularly excited to say that we have extended our cut off by 2 hours for the same day despatch of our personalised cards.”

This breakthrough in service delivery is available immediately and applies to all online card orders and delivery methods.